At KE Furniture, we are committed to delivering your furniture safely and efficiently. Please read the following shipping information before placing your order.
We deliver to most locations across New Zealand.
Some remote or rural areas may have limited delivery services or longer delivery times. If we are unable to deliver to your address, we will contact you before processing your order.
Orders are generally processed within 1–2 business days after payment has been received and confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
If an item is temporarily out of stock, we will notify you as soon as possible with an updated estimated delivery timeframe.
The following delivery times are estimates after your order has been dispatched:
| Region | Estimated Delivery |
|---|---|
| Christchurch Metro | 1–3 business days |
| South Island | 6–8 business days |
| North Island | 7–9 business days |
| Rural Areas | Please allow an additional 2–3 business days |
Delivery times may vary depending on your location, freight schedules, weather conditions, and peak seasonal demand.
Shipping charges are calculated at checkout based on:
Delivery address
Product size
Weight
Freight requirements
The exact shipping cost will be displayed before payment is completed.
Large furniture items are delivered by professional furniture freight partners.
For oversized products:
Delivery may require scheduling.
Someone may need to be available to receive the delivery.
Our delivery partners will contact you if necessary to arrange a suitable delivery time.
Deliveries to rural addresses may require additional transit time.
Where applicable, rural delivery surcharges may apply and will be shown during checkout.
Please ensure your delivery address and contact information are accurate before placing your order.
If delivery cannot be completed due to incorrect address details, inaccessible property, or no one being available to receive a scheduled delivery, additional delivery charges may apply for re-delivery.
Once your order has been collected by or handed over to the shipping carrier, the risk of loss or damage passes to you, except where prohibited by applicable New Zealand consumer law.
Please inspect your order upon arrival.
If your furniture arrives damaged or incorrect, please contact us within 48 hours of delivery and include photographs of the issue so we can assist you promptly.
While we aim to deliver within the estimated timeframes above, occasional delays may occur due to:
Public holidays
Severe weather
Freight carrier delays
High seasonal demand
Circumstances beyond our reasonable control
We appreciate your understanding and will keep you informed if significant delays occur.
Selected products may be available for collection from our Christchurch showroom.
Where Click & Collect is available, customers will be notified once their order is ready for pickup.
If you have any questions about shipping or delivery, please contact our team before placing your order.
KE Furniture
Christchurch, New Zealand
Email: info@kefurniture.co.nz
Website: https://kefurniture.co.nz