Know Before You Buy
Warranty & Care
Mattresses are covered by a 5-year warranty, except for the NBPP series, which is covered by a 1-year warranty. All other products are covered by a 1-year warranty, excluding clearance items, which are sold without warranty.
Proper care helps extend the life of your furniture. Here are some simple everyday care tips to keep your KE Furniture pieces looking their best.
Assembly Service & Instruction
Assembly Required: All necessary hardware and assembly instructions are included in the package.
We also offer professional assembly services, including pre-assembly before collection or delivery, as well as on-site assembly. Service charges vary depending on the product and the service required. Please contact us for a personalised quote.
Click & Collect Information
Store Pick-Up is FREE.
Simply place your order online and select Store Pick-Up at checkout. Most orders are available for same-day collection. If your order requires additional processing time, we'll contact you as soon as possible.
Pick-up is available daily from 1:00 to 5:30 PM, Monday to Sunday (except Wednesdays).
Pick-Up Location: 22B Dakota Crescent, Wigram, Christchurch 8042
Delivery & Returns
We currently provide furniture delivery to selected regions across New Zealand. Delivery availability and costs depend on your location, order size, and product type.Delivery timeframes and charges vary depending on the product and delivery location. For customers in Christchurch, selected in-stock items may be eligible for same-day delivery.
Learn more about Shipping Information.
Our returns policy varies by product type. Please refer to our Returns Policy for full details. Please note that clearance items are final sale and are not eligible for return or exchange.
For complete terms and conditions, please see our Returns Policy.
